Refund Policy for Image To Video AI

1. General Policy

Thank you for choosing Image To Video AI. Our goal is to provide a transparent and fair billing experience. Due to the nature of our service, which involves significant computational costs for AI processing upon use, our general policy is that all purchases are final and non-refundable.

When you purchase a subscription or a credit pack, you are paying for the immediate right to use the service and its AI resources. Once these resources are used, the associated costs are irreversible.

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2. Scope of this Policy

This Refund Policy applies to all purchases made on the imagetovideo-ai.net platform, including but not limited to:

• Monthly or annual subscription plans.
• One-time purchases of credit packs.

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3. Scenarios Where Refunds Are Not Provided

We do not issue refunds or credits in the following situations:

• Change of Mind: You are not satisfied with the Service or have changed your mind about your purchase.
• Subjective Quality of AI Output: You are not satisfied with the quality, style, or specific results of the videos generated by our AI. The nature of AI involves variability, and we cannot guarantee specific outcomes.
• Unused Credits or Subscription Period: You have unused credits remaining in your account, or there is remaining time on your subscription.
• Forgetting to Cancel: You forgot to cancel your recurring subscription before the renewal date. It is your responsibility to manage your subscription.
• Account Suspension: Your account was suspended or terminated for a violation of our Terms of Service.

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4. Exceptional Circumstances for Refunds

We believe in fairness and will consider refund requests in the following specific, exceptional circumstances, evaluated on a case-by-case basis:

• Billing Error: You were charged incorrectly due to a technical billing error on our part (e.g., a duplicate charge for the same billing period).
• Major Service Unavailability: A critical technical failure on our platform prevents you from accessing the core functionality of the Service for an extended period (e.g., more than 72 consecutive hours). This does not include scheduled maintenance or issues outside of our direct control.
• Fraudulent Transactions: A payment was made from your account without your authorization. We require verifiable proof of the fraudulent transaction from your financial institution.

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5. How to Request a Refund

If your situation falls under one of the exceptional circumstances listed in Section 4, please follow these steps to request a refund:

1. Contact Support: Send an email to our support team at support@imagetovideo-ai.net within 14 days of the transaction date.
2. Provide Details: In your email, please include:
   • The email address associated with your Image To Video AI account.
   • The transaction ID or receipt number.
   • A detailed explanation of why you believe you are eligible for a refund, referencing the specific exceptional circumstance.
   • Any relevant evidence, such as screenshots of the error or communication from your bank.
3. Await Review: Our team will review your request and may ask for additional information. We aim to process all requests within 5-7 business days.

Submitting a request does not guarantee a refund. All decisions are at our sole discretion and will be based on the information provided.

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6. Refund Processing

If your refund request is approved, the funds will be returned to your original method of payment. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.

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7. Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of the Service after changes have been made will constitute your acceptance of the new policy.